Ulix
Support
Ulix is made by Axella Research. Email us at support@getulix.com and a person will reply, usually within one business day. Tell us the company name in Ulix and what you were doing, but never send a password, card number or bank login.
Signed in? Report a problem from inside Ulix (More → Report a problem) and follow our answer there.
Signing in
Forgot your password? Use Forgot password on the sign-in page and we will email you a reset link. If you turned on two-step sign-in and lost your phone, use one of the recovery codes you saved when you turned it on. If you have none left, email us from the address on the account.
Billing and subscriptions
Plans are managed in Ulix on the web under Settings → Billing & plan, where you can change or cancel at any time. Payments your customers make on your invoices go to your own Stripe account, not to us.
Team members and what they can see
Owners and admins add people under Settings → Team & access. Each person gets a role (the most they can do) and an access preset that can narrow it to certain areas — for example an employee who only records their own time and receipts. See roles, areas and presets for exactly what each allows.
Deleting your account
Signed in, open Settings and use Delete my account at the bottom of the page. It shows exactly what will be removed before you confirm: companies only you can access are deleted with their books and documents, and companies you share stay with the other owners. If you cannot sign in, email us from the address on the account and we will do it for you.
Your data
See the Privacy Policy for what we keep and why, and the Terms of Service. Privacy requests can also go to privacy@axellaresearch.com.